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Terms and conditions

SNOWTRAX terms and conditionsby purchasing a SNOWTRAX item you are agreeing to these terms and conditions.

We accept a limited number of reservations each day.  Plan your order carefully. The system is optimized to sell specific products only, including complete rental packages and helmets.

Be an informed consumer.  Review our refund and exchange policy before you make your purchase by clicking here.

Refund, Change & Cancellation Policy

Refund, Change and Cancellation Policy  – Mohawk Mountain Ski Area, Inc. and SNOWTRAX, our convenient online shopping tool.

SNOWTRAX, Mohawk Mountain’s online pre-purchase system, is a simple and convenient way to reduce the amount of time you spend preparing for your ski outing, and increasing the amount of time you spend on the slopes. It is the customer’s responsibility to correctly select the items they wish to purchase, to accurately enter required information, and to submit requested purchases within the designated period.

DAILY RENTALS

  1. Depending upon availability, within 24 hours after booking, changes or cancellations may be made by emailing the Snowtrax Coordinator (snowtrax@mohawkmtn.com).  A $25 change fee applies and is due upon change request.  The change fee applies when changing a date, time or type of equipment/lesson.
  2. If you cancel prior to 4pm the day before your booking you will receive 50% of your booking refunded to you on a Mohawk Money card. Processing may take up to 48 hours   Should you need to cancel, email Snowtrax@mohawkmtn.com
  1. Any requested changes, cancellations or no show received after 4:00 p.m. on the day prior to use cannot be honored.
  2. No shows are not eligible for any refund or credit. No refunds will be given due to weather.

LESSONS

  1. Depending upon availability, within 24 hours after booking, changes or cancellations may be made by emailing the Snowtrax Coordinator (snowtrax@mohawkmtn.com). A $25 change fee applies and is due upon change request.  The change fee applies when changing a date, time or type of /lesson.
  2. If you cancel prior to 4pm the day before your booking you will receive 50% of your booking refunded to you on a Mohawk Money card. Processing may take up to 48 hours   Should you need to cancel, email Snowtrax@mohawkmtn.com
  3. Any requested changes, cancellations or no show received after 4:00 p.m. on the day prior to use cannot be honored.
  4. No shows are not eligible for any refund or credit. No refunds will be given due to weather.

LIFT TICKETS: Not eligible for any refund or credit.

TUBING TICKETS: Not eligible for any refund or credit.

PRIVATE LESSONS

  1. 100%, non-refundable payment is required at the time of the reservation.
  2. A completed waiver must be received the day prior to your lesson. No waiver = no lesson.
  3. Changes or cancellations may be made up to 48 hours in advance of your booking by calling the Snowsports Discovery Center 860-672-6100 ext. 136. There is a $25 change fee due when changing a date or time from your original reservation. This change is based on availability and does not guarantee that the date you are changing to will be available.
  4. A no call /no show will result in not being able to book in the future
  5. No refunds will be given due to weather.

PROGRAMS

All program purchases (Race Team, D-Squad, Interclub, Mountain Division, Hawk Stars, AMPT & Yeti Club) are NON-TRANSFERABLE AND NON-REFUNDABLE. In the case of a medical situation, please contact the Main Office (office@mohawkmtn.com) to arrange for a medical deferment, good for one ski season.

SEASON PASSES

SEASON PASS PURCHASES ARE NON-TRANSFERABLE AND NON-REFUNDABLE. In the case of a medical situation, please contact the Main Office (office@mohawkmtn.com) to arrange for a medical deferment, good for one ski season.