Refund & Exchange Policy

Refund, Exchange and Cancellation Policy  - Mohawk Mountain Ski Area, Inc. and The Express Line, our convenient online shopping tool.

The Express Line, Mohawk Mountain's online pre-purchase system, is a simple and convenient way to reduce the amount of time you spend preparing for your ski outing, and increasing the amount of time you spend on the slopes. It is the customer's responsibility to correctly select the items they wish to purchase, to accurately enter required information, and to submit requested purchases within the designated period. Mohawk Mountain does not offer refunds on any item purchased through the Express Line. 

In some cases, unless otherwise indicated below, your purchase may be converted to Mohawk Money for your convenient use at the ski area or online.  If we are unable to fulfill your online order you are entitled to a 100% refund of your original purchase.  Please see below for information on specific products:

SEASON PASS PURCHASES ARE NON-TRANSFERABLE AND NON-REFUNDABLE.  In the case of a medical situation, please contact our office to arrange for a medical deferment.

Due to the high demand and limited space in our programs, all program purchases (Race Team, D-Squad, Mountain Division, Yeti Club) are NON-TRANSFERABLE AND NON-REFUNDABLE.  In the case of a medical situation, please contact our office to arrange for a medical deferment.

Daily use items (lessons, rentals and packages): OUR SYSTEM CANNOT ACCOMMODATE CHANGES TO ORDERS ONCE THEY HAVE BEEN PLACED. If you need to make a change to your order, simply cancel the original order, and place a NEW correct order.

If your cancellation request is received prior to 4:00 p.m. the day before product delivery, you will be entitled to a 100% credit of your purchase on a Mohawk Money card. (It can take up to 7 days to process and deliver your refund. Please plan accordingly.)

CANCELLATIONS: If a customer needs to cancel an order, and it is before the 4:00 p.m. on the day prior to use deadline, the following procedure should be followed:

  •  Cancellation requests must be sent via email to office@mohawkmtn.com.  Include your order #, name of customer or program and programs or items to be canceled.

If you fail to notify us that you are cancelling your order, or your cancellation is received after 4:00 p.m. the day prior to delivery, you do not qualify for any refund.

Additions: If a customer needs to add items or services to an order, simply place a new order through online express.  Existing orders cannot have items or services added.  

Please allow up to 7 days to process and deliver your refund.

Policy effective 1.7.2011. rev 7.2.2013, REV. 7.9.2014, REV 10.9.2015